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Home Care Norfolk
Established 1993 Dementia Specialists

The Care Plan Pack

The Extra Hands Home Care in Norfolk Care Plan Pack provides a complete guide for both the carer and service user. For the duration of service provision the pack remains at the Service Users home and is reviewed annually or more frequently if required. Each and every Care Plan includes:

  • Comprehensive risk assessment
  • Emergency contact numbers and procedures
  • Accident / incident report sheets
  • Moving/handling & transfer assessment
  • Moving/handling & transfer procedure
  • Service User general information (ie allergies, sleep patterns, mobility etc.)
  • Daily routine information
  • Duties record (daily entries detailing carer duties performed)
  • Record of financial transactions
  • Medication administration record

Domestic tasks (by private arrangement only)

  • Preparing and/or cooking meals and light snacks.
  • Making drinks
  • Washing up
  • Lighting fires and assisting with the maintenance of warmth (switching heaters on and off; monitoring temperatures)
  • Making and changing beds
  • Taking washing to the launderette
  • Washing clothes/soiled linen (by hand/machine in Service Users own home)
  • Ironing (specific circumstances)
  • Hygiene cleaning
  • Reasonable care of pets and guide dogs

Please note that we operate strict health and safety procedures and our carers will not undertake tasks which compromise these rules and put themselves or the service user at risk (ie climbing ladders, moving furniture etc.).

Following a request for care by either a referring agency or private individual we will arrange to meet Service Users in their own home to discuss their assessed needs and to complete a Care Plan (see below). We always aim to keep our Service User fully informed at all times and this includes providing the name of the carer and the expected date and time of first and subsequent visits.

  • Carer notes
  • Prescription & medication instructions

Monitoring visits

These are otherwise known as 'pop in' visits. Typically of short duration (ie 15 minutes) the usual purpose of such visits is to ensure the well-being of Service Users, check that any required medication has been self-administered correctly and to ensure that the Service User is safe and well.

Home Care Norfolk - Accreditations