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Home Care Norfolk
Established 1993 Dementia Specialists

Our Services

Extra Hands Home Care in Norfolk provide a broad range of care services to an equally broad range of people. We employ more than 150 properly trained and supervised carers and always strive to provide the best possible care services to our Service Users.

Following a request for care by either a referring agency or private individual we will arrange to meet Service Users in their own home to discuss their assessed needs and to complete a Care Plan (see below). We always aim to keep our Service User fully informed at all times and this includes providing the name of the carer and the expected date and time of first and subsequent visits.

Extra Hands Home Care in Norfolk prides itself on the very high level of training provided to all care staff. Each carer receives comprehensive Induction Training before they commence work within the community. In addition to this they receive on-going training covering a broad aspect of topics related to the Service Users they are caring for.

90% of our care staff have undertaken a Diploma in Health and Social Care level 2 with the local College and 40% of the care staff have completed distance learning training through various other colleges in subjects including Infection Control, Palliative Care, Medication and Dementia Care.

At present half of all our staff have completed the 3 day Person Centred Dementia Care programme.

We have a highly experienced in-house training Manager, Diane Dorr, who is responsible for delivering and monitoring the training given to our staff and also for providing training to external companies.  She holds many qualifications relevant to the department including 'EDI Level 4 Award PTLLS (Preparing to Teach in the Lifelong Learning Sector)',  'ILM NEBS Certificate in Management' and 'University of Bradford DCM (Dementia Care Mapper 8th Edition)'. Diane is assisted by Sue Frammingham, our Training Officer.

Our staff are offered the following training to enhance their abilities:

 Common Induction Standards (2 days) which includes the following:
 Role of the Worker
 Principles of Care
 Communication Skills
 Care Planning
 Service User Needs
 Health and Safety
 Abuse Awareness
 Death, Dying and bereavement

This is then followed with:

 Evidence of Learning 1 (6 weeks)
 Evidence of Learning 2 (12 weeks)
 People Handling (1 day) and half day Refresher Workshop
 Mental Capacity Act (half day)
 First Aid (half day)
 Medication (half day)
 Instillation of Eye and Ear Preparations
 Infection Control (half day)
 Food Hygiene (half day)
 Person Centred Dementia (3 half day sessions)
 End of Life Care (2 half day sessions)
 The Safeguarding of Vulnerable Adults (SOVA)
 Catheter and Stoma Care

We are also able to obtain other training relevant to the company which includes:

 Diabetes Awareness
 Stroke Awareness
 Multiple Sclerosis
 Parkinson’s Disease
 Lone Worker
 P.E.G. (Percutaneous Endoscopic Gastrostomy)

Conditions of Engagement

Terms and Conditions

Compliments and Complaints Procedure

Home Care Norfolk - Accreditations